FAQ
ALL CUSTOMERS: Generally, if you require your order within 7 business days, we recommend selecting Australia Post Express.
To keep up with demand, some deliveries can be between the hours of 6am to 6pm, including weekends. Note that all our parcels require a signature by default. If you are not sure that you will be able to sign for the parcel, please leave a short note on the cart page such as, 'please leave in a safe place if no answer'.
We thank you for your patience and understanding. Please see below for more info on postage.
Who is Sicilia Coffee?
We are a South Australian, family-owned business. At Sicilia Coffee we select top quality imported green beans from the best-known coffee regions in the world and we expertly roast by hand and carefully blend.
I have some questions.
Drop us a line! Email info@siciliacoffee.com or call 08 8262 2323.
I have a cafe/office/wholesale business, can I get a price list?
Of course fellow business owner! Either email sales@siciliacoffee.com or call us on 0403 623 607. We have affordable pricing, no lock-in contracts, and fantastic customer service.
I don't want to sound rude, but why is your coffee so cheap? Does that mean your coffee tastes cheap?
We get asked this a lot. Simple answer: we have low overheads, great coffee suppliers, and a small marketing budget. That means we can pass on the savings to you! We rely heavily on word of mouth, so tell your friends! If you like what we do then please leave a review on the product page.
What are your shipping options?
Great question! They are:
Courier:
- Up to 2kg $8
- 3kg to 5kg $7
- Anything over 5kg is $5 per 5kg (e.g. 10kg for $10)
1-10 business days (from dispatch date, depending on location). Make a note on the shopping cart page if the courier has authority to leave at your door. Please note couriers cannot deliver to PO Boxes or Parcel Lockers.
Australia Post Express:
1-6 business days (depending on location)
Australia Post Parcel Connect:
2-10 business days (from dispatch date, depending on location). This option would suit those who have a PO Box, Parcel Locker, Parcel Connect customers, or those who live in WA - Australia Post has a faster delivery rate to WA compared to couriers.
You say your coffee is fresh, but how fresh is it?
Our coffee doesn't sit on our shelves gathering dust - we roast to demand. It is then heat sealed in a special purpose bag to lock in the aromatic oils, and features a one-way valve to retain the flavour but prevent air ingress.
I like my coffee strong! Which blend would suit me?
Use the following as a guide to help you decide:
Flavour Rating Scale:
Mild 4 (Mildest) ORGANIC CREMA
Mild 3 FORMATA DA FAMIGLIA
Mild 2 CREMA ULTIMO, DECAF
Mild 1 ESPRESSO DI LUSSO
Strong 1 ESPRESSO SUPERBO
Strong 2 ITALIAN BLEND, ESPRESSO AUREO
Strong 3 CREMA FORTE, ORGANIC FORTE
Strong 4 (Strongest) DOUBLE ROAST
Roast Rating Scale:
Medium ITALIAN BLEND, ESPRESSO SUPERBO, FORMATA DA FAMIGLIA, ORGANIC CREMA, CREMA ULTIMO, ESPRESSO DI LUSSO, DECAF, ESPRESSO AUREO
Medium-Dark CREMA FORTE, ORGANIC FORTE
Dark DOUBLE ROAST
I live in Adelaide, can I drop in and buy some coffee?
You sure can! We're located at 821 Main North Road, Pooraka. We recommend that you give us a buzz ahead of time on 08 8262 2323 to make sure we’re on site, and to make sure the coffee that you’re after is in stock – because we roast to demand it can happen that we’re out of stock for the day.
Our opening hours are 9am – 2pm Mon – Fri, but being a small family business life happens and we sometimes can either open later or finish earlier.
Can you grind the coffee for me?
We offer a grinding service which can be added to your cart here. Please note that our default grind setting is medium, however you can specify the grind type that suits you.